Service Operations Specialist ( SAP ICM)– Stationary Channels, AS

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Position Overview
Role Description
TDI PB GY Services Operations provides 2nd Level Application Support for business applications used for incentive calculations using SAP ICM. The department is responsible for maintaining stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.
The primary application to support using Extract Transform & Load process for Data Crawler module and then calculating incentives and commissions in SAP ICM
The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Manag...