Opportunity Description
7192 - Charleston - 712 Savage Rd, Charleston, South Carolina, 29414
CarMax, the way your career should be!
**General Summary:**
Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.
**Principle Duties and Responsibilities:**
+ Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
+ Assist Customer Advisors/Service Consultants with customers when needed.
+ Answer basic service department questions, schedule service appointments, route customers’ calls.
+ Provide written messages to the responsible party in a timely manner.
+ Complete reminder calls for customers scheduled for an appointment
+ Assist the service department in contacting customers once special ordered parts have arrive...
CarMax, the way your career should be!
**General Summary:**
Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.
**Principle Duties and Responsibilities:**
+ Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
+ Assist Customer Advisors/Service Consultants with customers when needed.
+ Answer basic service department questions, schedule service appointments, route customers’ calls.
+ Provide written messages to the responsible party in a timely manner.
+ Complete reminder calls for customers scheduled for an appointment
+ Assist the service department in contacting customers once special ordered parts have arrive...