Service Owner

The Service Owner has the end-to-end responsibility for services delivered by Digital Operations, which also includes management of the service portfolio to ensure the right service mix, as well as being aware of impact of changes on services.

Service Owner work to stay on top of matters that regard development and delivery of services and therefore must maintain a number of internal interfaces throughout Digital Operations. These interfaces include communication with R&D and Product Management in the Business Line to follow and impact the service setup, as well as individuals in Sales to provide service information in sales phases and Datacenter & Delivery to align service transition and delivery of the service portfolio.

In order to have the overall end-to-end service expertise and awareness of all matters that affects the service, the Service Owner is required to have excellent interpersonal and internal stakeholder management skills, as well as deep technical sk...