Service Performance Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary: We are looking for a Service Performance Analyst to join the athenahealth team in Chennai. This role focuses on monitoring, analyzing, and improving the performance, availability, and scalability of athenahealth’s SaaS platform. The ideal candidate will leverage operational metrics, service performance data, incident trends, and capacity insights to identify risks, support capacity planning, and drive continuous service improvement initiatives. This role requires strong analytical skills, experience with service management processes, performance reporting, observability tools, and the ability to translate complex operational data into actionable recommendations.

About the Team: The Service Management team at athenahealth is responsible for ensuring the reliability, availability, and operational exce...