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Service Quality Manager

NOV Inc

Conroe, Texas, United States Full time June 07, 2026
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Opportunity Description

DUTIES & RESPONSIBILITIES:

Quality Management System

  • Create, update, and implement local and operations procedures to meet the NOV QMS.
  • Maintain industry and NOV QMS knowledge by reviewing new publications and updates.
  • Proactively participate in maintaining the QMS system and drive improvement opportunities.
  • Incident Management

  • Report, investigate, and follow up on Non-Conformance Reports (NCRs) across all aspects, including field incidents (JIRA/ITRAX), NCRs related to delivery/suppliers (JDE), and Corrective and Preventive Actions (JDE) resulting from audits, supplier issues, customer concerns, and service delivery.
  • Support and create root cause analysis of incidents that require corrective action.
  • Ensure that service quality alerts detailing identified issues, associated risks, and recommended corrective actions are created. 
  • Assist other departments within the organization with custom...
  • Full time Operations Specialties Managers

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