Service Specialist

Corporate Office, Christchurch Central location – Fixed term until 31/12/2026. Working full‑time hours.

Job Overview

As part of the Service Hub, you will be responsible for delivering outstanding customer service by ensuring our people get the appropriate support every time.

You will utilise your excellent organisation skills in helping to develop and coordinate training and workshops for our people in a timely and efficient manner.

Key Responsibilities

• Answering and investigating employee queries via phone, in person, or the self‑service portal.
• Championing customer experience principles and outcomes.
• Feeding into Knowledge Articles and enabling continued service improvement.
• Support our people in the use of max.
• Actively working with other teams to maintain process and consistency.
• Management of less complex employment relations issues.
• Championing and educating on HR processes and...