Service Supervisor (Xico)

This job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.ResponsibilitiesAllocate work for small Customer Service team (typically up to 10) and serve as the team leader.Oversee and perform Customer Service activities, including performing routine tasks and resolving a variety of issues that may have potential for broader organizational impact.Evaluate performance and make recommendations for pay increases, promotions, terminations, hiring etc.Recommend new work procedures, as needed.Make evaluative judgments to solve problems based on analysis of factual information, precedent, and acquired technical experience.Ensure entire team meets performance and quality expectations of assigned tasks and is responsible for end results.Develop communications to exchange ideas and potentially complex/sensitive information.Assist as a backup manager, as needed.Fulfilling the clients' necessities while providing an except...