Service Team Lead at Keeran Networks

Elevate your career as a full-time Service Team Lead at Keeran Networks in Edmonton. This role entails managing team performance and enhancing client relationships through effective leadership.
Keeran Networks is excited to hire a Service Manager in Edmonton to guide a team of 8-10 professionals, including Help Desk Analysts and NOC Technicians. Your focus will be on coaching, accountability, and ensuring employee satisfaction. While technical experience is advantageous, the role emphasizes people management to nurture a collaborative environment and facilitate growth.
Key Responsibilities:
• Manage service department operations and performance
• Provide leadership through regular team interactions
• Conduct performance evaluations and career discussions
• Oversee project management within the department
• Ensure adherence to service level agreements and standards
Requirements:
• 2+ years of management experience required
• IT management background is pref...