ServiceNow AI Architect

Our Client, an IT Services and Consultant company, is looking for a ServiceNow AI Architect for their Remote location. Responsibilities:

+ Assessment & Discovery

+ Lead discovery workshops, stakeholder interviews, and assessment activities.

+ Evaluate current chat, messaging, virtual assistant, and conversational AI environments.

+ Analyze existing platforms, integrations, workflows, knowledge assets, and support processes.

+ Assess organizational readiness for ServiceNow Conversational AI adoption.

+ Document current-state architecture, capabilities, challenges, and opportunities.

+ Strategy & Roadmap Development

+ Develop future-state conversational AI strategies and architectures.

+ Create migration and modernization roadmaps aligned to business objectives.

+ Define phased adoption approaches for ServiceNow conversational capabilities.

+ Identify opportunities to improv...