ServiceNow Business Analyst - Application Portfolio Management

Job Description

Job description

Develop required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities.

• Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons, and risks.

• Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities.

• Managing and communicating process and business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customer's expectations.

• Participate in testing and ensure all the required documentation is in place to support the client and Managed Service team where needed.

• Co-ordination and support of client UAT, verifying defects and enhancements and working with the development team to rectify.

• Support client process governance activities...