ServiceNow Business Analyst - ITSM/CSM & Delivery

ACCA Careers in Singapore is seeking a Business Analyst specializing in ServiceNow with 2-5 years of experience. You will bridge communication between business stakeholders and technical teams to ensure effective ServiceNow implementations, analyze requirements, and validate functionalities.

The ideal candidate should possess strong analytical skills and a thorough understanding of both IT Service Management (ITSM) and Customer Service Management (CSM) in ServiceNow, alongside effective communication skills.

The position offers a collaborative environment, engaging with global and cross-functional teams to enhance business operations and improve services.