ServiceNow Delivery Director - Telecom Programs

We are hiring an experienced ServiceNow Delivery Director to lead large-scale telecom and enterprise service management programs. The role requires expertise in ServiceNow delivery, service assurance, stakeholder management, and enterprise transformation initiatives. The ideal candidate will drive strategic program delivery while managing cross-functional teams and ensuring operational excellence.

Responsibilities

• Lead end-to-end ServiceNow delivery programs within telecom environments
• Manage enterprise ITSM and service assurance transformation initiatives
• Collaborate with technical, operational, and business stakeholders
• Oversee project delivery timelines, risks, and governance activities
• Drive process improvements and operational efficiency initiatives
• Manage delivery teams and ensure successful program execution
• Support stakeholder communication and executive reporting
• Ensure alignment with business o...