ServiceNow Knowledge Management Lead

Job Description
A client of Insight Global is seeking a hands-on ServiceNow Knowledge Management Lead to build and operationalize an enterprise-level Knowledge Management (KM) function from the ground up. This role will drive standardization, governance, and structure across knowledge articles within ServiceNow, improving consistency, usability, and AI-readiness. The consultant will partner closely with internal leadership and have strong influence over the KM framework, content standards, and overall strategy.

Key Responsibilities:
KM Build & Strategy
- Stand up Knowledge Management capability from scratch within ServiceNow
- Define structure, taxonomy, and standards for knowledge articles
- Partner with stakeholders to create a scalable KM framework

Platform Configuration
- Configure knowledge bases, categories, and access controls in ServiceNow
- Build workflows for article lifecycle (draft → review → publish → retire)
- Integrate knowledge ...