ServiceNow Now Assist (ITSM) Project Manager - hybrid London or Birmingham, UK

ServiceNow Now Assist (ITSM) Project Manager – hybrid – London or Birmingham, UK

An exciting opportunity exists for a ServiceNow Now Assist (ITSM) Project Manager to be based on a permanent hybrid basis in Birmingham or London, UK. This will be a 3 days a week hybrid role with the other 2 days remote. Full time hours available (40 hours per week).

Qualifications

• 8 years+ Project management experience
• 5 years+ ServiceNow Project management – ESSENTIAL
• Now Assist (ITSM) – ESSENTIAL
• Incident, Problem, Change, Service Catalog, Knowledge Management
• ITIL
• CSA, CIS-ITSM
• AI
• Financial services desirable

Responsibilities

The role involves leading ITSM Now Assist implementations, stakeholder management, AI-enabled ServiceNow, risk management, budget management, integration, ITIL, governance, testing, QA, continuous improvement, planning, workshops, change manageme...