ServiceNow Platform Administrator

Position Overview

As a ServiceNow Platform Administrator, you will be part of the ServiceNow run function within a growing ServiceNow team, supporting the ITSM and CSM solutions that underpin our growth and innovation as a leading Managed Service Provider.

Salary & Benefits

Salary is negotiable, depending on experience.

You need to be based in South Africa to be considered for this role.

Responsibilities

You will act as first point of contact for all requests and incidents coming to the ServiceNow team largely from internal resolvers and Advania UK business users. You will proactively manage the queue by reviewing new tasks and carrying out initial triage, keeping the requesters updated with progress and overseeing the incident or request through to completion.

You will manage day‑to‑day ServiceNow platform operations, including user access and group management, customer on‑boarding and off‑boarding, dashboards and reporting ...