ServiceNow Platform Operations Lead

This position is based in our Guadalajara, Mexico center and plays a critical role in the global delivery of our ServiceNow platform. You will lead a team of 4–5 platform professionals, providing daily hands-on management, technical mentorship, and coaching to support their professional growth and technical maturity.

You will operate in a global follow-the-sun support model , partnering closely with teams in India to ensure seamless, structured handovers and continuous service delivery across regions.

As the platform evolves, you will help drive adoption of new capabilities including AI-enabled features , contributing to the platform's strategic growth across the organization.

A ServiceNow Platform Operations Lead plays a critical role in managing and maintaining the ServiceNow platform within an organization. This platform is widely used for IT service management (ITSM), as well as various other business proc...