ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Performs problem tracking, root cause analysis, and resolution for highly complex issues across the ServiceNow platform, ensuring stability, performance, and minimal disruption to ITSM and enterprise applications.Leads and manages the ServiceNow platform experience, overseeing teams responsible for development, debugging, and platform engineering activities.Owns platform health and performance, defining and maintaining availability, latency, and reliability targets (SLOs), and proactively addressing bottlenecks.Provides technical consultation on complex platform engineering challenges, serving as a subject matter expert on ServiceNow best practices and architecture.Leads large-scale platform initiatives,...