ServiceNow Service Mapping Lead

Title: Service Mapping Lead (ServiceNow ITOM/CMDB) - Contract
Location: Must be based around london as clientsite vists may be needed, 90% remote
Contract: Contract ( Inside IR35)
Rate: DOE

A large enterprise organisation is looking for a delivery-focused Service Mapping Lead to run end-to-end service mapping activity across a complex technology estate. This is a hands‑on role requiring strong engagement across technical and non‑technical stakeholders, with clear ownership of outcomes and governance.

Key responsibilities

• Lead end-to-end Service Mapping activities across a complex enterprise environment (including hybrid infrastructure).


• Drive and facilitate workshops with stakeholders to define services, dependencies, and ownership.


• Establish and maintain service taxonomy standards and governance (naming, structure, service classification)....