shared services senior manager, Customer Advocacy

Now Brewing – shared services senior manager, Customer Advocacy! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

The shared services senior manager, Customer Advocacy, is responsible for identifying, prioritizing, and driving solutions that meaningfully improve the end-to-end customer experience. This role serves as a critical bridge between customer insights and enterprise action —translating signals from across the customer journey into clear opportunities, influencing strategic decisions, and ensuring that when issues occur, they are resolved in a way that restores customer trust in the Starbucks brand.

As a shared services senior manager, Customer Advocacy, you will…

• Systematically li...