Shipping Clerk

Join a fast-paced freight forwarding company where no two days are the same. As a Customer Service Executive, you’ll play a key role in ensuring smooth and timely delivery of shipments across the globe — keeping customers informed, operations running efficiently, and solving challenges along the way.

• Act as the main point of contact for customers regarding shipment status, inquiries, and issue resolution
• Coordinate with internal departments (operations, documentation, warehouse) to ensure smooth shipment handling
• Liaise with carriers, airlines, shipping lines, and overseas agents for booking and shipment updates
• Prepare and process shipping documents (e.g., Bill of Lading, Air Waybill, invoices, packing list)
• Monitor shipment progress and ensure timely delivery to customers
• Handle customer complaints professionally and provide effective solutions
• Ensure compliance with import/export re...