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Shop Service Manager, Bike & Snow

REI

Ann Arbor, MI, United States Full-time June 15, 2026
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Opportunity Description

**Overview**

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.

Our team seeks a Shop Service Manager (SSM) to direct the shop team and drive the shop program. You guide teams from the front! You will deliver best-in-class shop customer experiences and achieve service goals. You build and guide the shop team, shop production management, shop facilities management, and shop workforce management. Act as liaison between member/customer, store team, REI headquarters, and manufacturers. Ready to discover better with us?

**Responsibilities and Qualifications**

How you will be successful:

+ Drive business channels by owning and leading the customer and employee ...
Full-time other-general

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