SIAM Service Delivery Lead

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• 10-12 years of experience in implementing Service Integration and Management process
• Excellent Service Integration Process knowledge
• Manage cross-vendor activities like major incidents, RCAs, changes, releases etc.
• Excellent Verbal & Written communication skills
• Excellent coordination and stakeholder management skills
• ITIL certification

Good-to-Have

• Basic understanding of ServiceNow tool
• Basic confluence tool knowledge

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Responsibility of / Expectations from the Role

1

Implement Service Integration and Management processes across vendors

2

Act as the integrator for cross-vendor collaboration

3

Manage cross-functional and cross-supplier interactions and collaborations

4

Review process comp...