Site Director, Operations- Business Processing Outsourcing

The Site Director is a key role responsible for overseeing the overall site, including all financial targets and employee satisfaction. In addition, the Site Director will be responsible for direct oversight of operational metrics for assigned programs within the site. Delivery of site revenue against monthly projections. Delivery of gross profit margins based on program goals. Manage day today expenses, operational, administrative, and support team costs. Partner with key stakeholders to ensure program operations align with site objectives. Manage site culture, employee engagement, and attrition. Oversee delivery of KPIs and other targets for assigned programs. Partner with stakeholders to ensure delivery of KPIs and other targets for all site programs. Interact with clients to understand key objectives and align operating principles accordingly. Lead continuous improvements and innovation initiatives via implementation of operational best practices through interaction with the wider ...