Skills Coach - Installation Services

Installation Services division is seeking a dynamic Skills Coach to support continuous improvement in service delivery, staff development, and operational excellence. The successful candidate will be responsible for coaching, training, user acceptance testing and supporting team members in high-pressure, time-sensitive environments. This role is pivotal in ensuring that the team maintains exceptional standards in customer service, system usage, and adherence to protocols.

• Collaborate weekly with the Management Team to identify performance trends and service gaps.
• Propose and implement targeted training interventions to address identified gaps.
• Conduct regular on-the-job coaching and mentoring to reinforce best practices.
• Identify areas of improvement within the department to improve customer experience.
• Develop and facilitate training programs tailored to Installation Service’s needs.
• Identify potential risks to the business w...