Skills coach - product support

Tracker requires the Services of a Skills Coach in the Call Centre, Product Support Department, based at the Head Office in Johannesburg. The Skills Coach will be responsible for monitoring, evaluating and recording effective training activities. Design training material to help develop or improve job-related skills.
Initiation/onboarding of new recruits in the work environment
Ensure that workplace is setup for new users with the appropriate access
Liaise with training, QA; skills coaches & managers across various business units for new product launches; system updates; cross skilling of staff etc.
Upkeep of skills gaps, reports and staff progress against skills matrix
Assessment of skills and reporting of results for developmental purposes
Delivery of training on the Company/Contact Centre strategy as defined
Development of training and educational programs for the individuals and teams according to the gaps identified and optimizing of system efficiencies; cost ...