SOC Operations Lead – Maintenance & Support

Convergint MEA is seeking a dedicated customer support manager to oversee all customer interactions for maintenance operations in Dubai. The role includes logging service requests and monitoring the Service Operations Center activities, with a focus on timely resolutions and performance reports.

The ideal candidate will have a Bachelor’s degree in Engineering or IT, and must possess 3-4 years of operational experience, preferably in the IT security sector. Knowledge of the UAE market is essential for effective service delivery.