Social Media Coordinator

Job Overview

ibex. is looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer‑centric attitude. The Social Media Coordinator within the Operations department handles customer inquiries via live chat and email, promptly answering customer queries. Provide knowledgeable help to customers and go the extra mile in providing the correct details of customer queries and complaints. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.

Job Description

• Answering customers' inquiries via Chat, Email, and Social Media and providing the right information
• Answering or making transactions to customers to learn about and address their needs, complaints, or other issues with products or services
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued
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