Social Media Specialist at ICBC

Engage with customers as a Social Media Specialist at ICBC in North Vancouver, British Columbia. Monitor social media accounts and provide prompt responses to inquiries and feedback.
This temporary full-time role involves actively managing ICBC's corporate social media presence. You will deliver exceptional customer service while addressing complaints, creating posts, and analyzing data trends. Communication skills and social media expertise are crucial for success in this position, ensuring a clear and professional representation of ICBC across platforms.
Key Responsibilities:
• Monitor and address social media inquiries and concerns
• Maintain confidentiality of sensitive customer information
• Explain policies and services to customers effectively
• Adapt to social media constraints, resolving issues quickly
• Analyze social media data and compile trend reports
Requirements:
• Degree in communications, marketing, or related field
• 2+ years in a social ...