Software Customer Support Representative

About us

Maron Systems is a specialist software company providing oil accounting and shipping management solutions for the refining, shipping, and terminal sectors. Founded in 2003 and headquartered in South Wales, UK, Maron supports customers worldwide, from multinational enterprises to regional operators. The company operates as part of the Constellation Software group, offering long‑term stability and access to a global network of technology businesses.

About the role

• Provide 1st line diagnostic/troubleshooting support for multiple SaaS products.
• Resolve certain technical inquiries; use technical and product expertise to answer customer questions, troubleshoot and resolve issues while maximizing customer satisfaction.
• Using our support ticketing system, respond to incoming support tickets related to technical questions, service incidents, and other issues.
• Keep track of support tickets and follow through to comp...