Software Support Specialist

**The Job**:
The ERP Support Specialist diagnoses, troubleshoots, repairs and debugs software, network systems and/or hardware. Documents and escalates issues as necessary with the needed urgency based on issue impact.
**What you will be doing**:
- Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge.
- Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
- Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension and integration of products.
- Addresses concerns brought up by other departments such as customer experience or sales.
- Assists in mentoring other team members.
- Contributes and uses department's knowledge base articles and FAQ's
**What you will likel...