South Africa Customer Success Manager

At Paymentology , we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale - across more than 60 countries.

Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.

What you can look forward to:

• Client Relationship Management: Manage a portfolio of Programme Management clients, acting as the primary operational point of contact.
• Drive client success by ensuring high-quality service delivery and ongoing engagement.
• Conduct regular client meetings, including Quarterly Business Reviews, to assess performance and identify opportunities.
• Operational Excellence: Monitor support tickets and escalations, ensuring timely reso...