Opportunity Description
Spanish Insurance Call Center Team Leader - Taguig
About the job Spanish Insurance Call Center Team Leader - Taguig
TASQ is looking for a team leader for a Spanish insurance account in Taguig.
Benefits
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- 24 Leaves Annually
Summary / Description
- Manage a team of CSR associates in BPO operations. The main objective of the role will be to supervise the day‑to‑day delivery and performance of the team.
- The role will also require the individual to motivate, mentor, coach, and groom the team.
- Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints.
Key Qualifications
- Amenable to working in shifting schedules.
- Amenable to working ONSITE (BGC Taguig).
- Able t...
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