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Specialist, Client Services

American Bureau of Shipping

Yokohama, Kanagawa, Japan Full time June 29, 2026
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Opportunity Description

The Client Services Specialist is responsible for managing the sales and customer service to all contracted clients. These activities include all facets of servicing the client, including audit scheduling, contract, and program adjustments, cross-selling opportunities, and general relationship management responsibilities.

What You Will Do:

  • Manage meeting scheduling KPIs for the group.
  • Training/reinforcing processes and procedures.
  • Addressing customer complaints with individual Client Service when needed.
  • Client services responsibilities for a dedicated group of clients to include key accounts, including: scheduling audits, optimizing clients’ and auditors’ audit schedules, maximizing audit days for a given level of customer demand, answering clients’ questions about the certification process, understanding clients’ certification needs, identify and offer the best type of service to meet clients’ needs and accreditation requirements, up...
    • Full time Business Operations Specialists

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    Opportunity Details

    Location Yokohama, Kanagawa
    Country Japan
    Type Full time
    Category Business Operations Specialists
    Posted June 29, 2026
    Deadline August 08, 2026

    About American Bureau of Shipping

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    American Bureau of Shipping

    Yokohama, Japan

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