Specialist, Customer Service Experience Center of Excellence (Korean Speaker)

About this Position

Accountable for complex decision related supply and stock management activities without direct customer interaction, adopting customer centricity mindset within day‑to‑day interactions with stakeholders (set and meet expectations, stress‑free experience, maintain a positive & professional demeanor).

What You’ll Do

• Stock Management: Monitor stock levels and material lifecycle to ensure product availability while minimizing costs. Prioritize and allocate stock during shortages or force majeure based on customer segmentation and delivery priorities. Coordinate lifecycle phase‑in/out with CSX, Supply Planning, MMD, and GBS+. Support ad‑hoc requests (e.g., batch prolongation, mature stock).
• Voice of Customer: Analyze customer feedback to understand needs and trends. Provide accurate supply information and solutions to CSX to enhance customer trust and experience.
• Customer Service Operations: Support high‑quality...