Specialist, Partner Success - Trilingual

Job Title: Specialist, Partner Success - TrilingualWe are looking for a dynamic, multilingual professional fluent in Spanish, English, and French to join our team in Mexico City.
In this role, you will manage channel engagement, drive partner success, and support our top tech accounts.ResponsibilitiesImprove customer retention and revenue growth for an established customer base while providing accurate weekly, monthly, and quarterly sales forecasts.Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners.Conduct monthly and quarterly consultative reviews and health checks, analyzing partner needs.Create talk tracks related to customer health and use predictive data to identify at‐risk customers.Maintain overall health of the channel, ensuring high satisfaction levels, and use feedback to make improvements.Manage all channel escalations and coordinate delivery of prompt, successful resolutions while maintaining...