Specialist Platform and Compute Engineer (Backup Focused)

Maintain service availability for customers by performing routine maintenance, fail‑over testing, implementing best practices, pro‑active monitoring of alerts and status changes, and providing continuous support.

Responsibilities

• Perform project‑related duties related to new and changing infrastructure deployments as required.
• Regularly update customers on the progress of incidents, problems and changes by telephone and email.
• Maintain the Logicalis ticketing system (ServiceNow / Autotask) with quality notes detailing progress and actions completed on open incidents, problems and change requests.
• Complete customer change requests, including impact and risk analysis, and implement solutions during out‑of‑hours where necessary.
• Provide technical consultancy to other business areas to ensure the integrity, performance and support of new opportunities involving Platform and Compute Support.
• Offer senior ...