Specialist, Quality Service Assurance

Quezon City, Philippines | Posted on 03/12/2026

Overview

Quezon City, Philippines | Posted on 03/12/2026

Responsibilities

• Support the implementation and maintenance of the resort’s service quality assurance program across operational areas.
• Conduct regular service audits, inspections, and observations to monitor compliance with established standards.
• Document audit findings, service gaps, and non-compliance issues accurately and in a timely manner.
• Monitor quality performance metrics, departmental KPIs, and operational trends.
• Consolidate audit results, guest feedback, and operational data for reporting and analysis.
• Assist in identifying recurring issues and improvement opportunities based on audit findings and performance results.
• Follow up on corrective actions and support departments in addressing service and compliance gaps.
• Support the review of guest touchpoints and service ...