Sr Associate Administrator, IT Operations

Sr. Associate Administrator, IT Operations, Infrastructure

Singapore

The Senior Associate Desk Administrator’s role is to support and maintain all related resources to ensure end-users can operate at peak efficiency. In this support function, you will assist in maintaining and troubleshooting user software and hardware issues providing support for our employees in the office and remote. This includes installing, diagnosing, repairing, maintaining, and upgrading all user hardware and equipment to ensure optimal performance. With strong administrative skills and customer focus, you will provide a friendly and proactive service to our users and conduct efficient handling of each query and advise users of the ensuing solution.

• Handle escalations from users, investigating issues, deploying fixes and managing escalations into Level 2/Level 3/Vendor as needed.
• Ob...