Sr. Associate Support Engineer, SAP Basis

Position Summary

Sr. Associate Engineer, SAP Basis – Remote (Brazil). This role provides remote-based support for mission‑critical SAP applications as part of a global customer support team.

Essential Duties and Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology in complex SAP Technology environments.
• Work closely with customers daily to understand their needs, support business change and deliver a consistently high‑quality customer experience.
• Provide remote‑based functional support & training for specialist SAP modules.
• Support customer customizations, sharing implementation and best practice advice.
• Develop application break‑fixes for critical product defects.
• Create scripts to identify, analyse and correct data issues.
• Manage key assigned accounts as a technical/functional advisor.
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