Opportunity Description
**Sr Coordinator customer quality Excellence**
**Zhangjiang，Shanghai**
**Your Key Responsibilities**
+ Serve as the primary Quality (QA) contact for customers and internal stakeholders
+ Ensure timely and accurate responses to customer quality requests (e.g. questionnaires, quality statements, technical issues)
+ Support and coordinate customer complaint handling in line with quality standards and customer expectations
+ Build and maintain strong Customer QA relationships, supporting global and regional key accounts
+ Drive continuous improvement of customer QA processes, tools, and standard documentation
+ Provide QA support to sales, marketing, and cross‑functional projects, representing the customer quality voice internally
**We Offer**
+ A rewarding role in an international, purpose-driven organization
+ Opportunities for personal growth and long-term career development
+ A professional, agile, and collaborative work...
**Zhangjiang，Shanghai**
**Your Key Responsibilities**
+ Serve as the primary Quality (QA) contact for customers and internal stakeholders
+ Ensure timely and accurate responses to customer quality requests (e.g. questionnaires, quality statements, technical issues)
+ Support and coordinate customer complaint handling in line with quality standards and customer expectations
+ Build and maintain strong Customer QA relationships, supporting global and regional key accounts
+ Drive continuous improvement of customer QA processes, tools, and standard documentation
+ Provide QA support to sales, marketing, and cross‑functional projects, representing the customer quality voice internally
**We Offer**
+ A rewarding role in an international, purpose-driven organization
+ Opportunities for personal growth and long-term career development
+ A professional, agile, and collaborative work...
Ready to Apply?
Submit your application for Sr Coordinator customer quality Excellence at dsm-firmenich
Apply for this Position