Opportunity Description
We have an opportunity for a **Sr Customer Experience Specialist** to join us at Honeywell, in **Katowice** , where you will serve as the primary customer contact for an assigned portfolio of accounts they bring the customers, sales and business operations together.
The Sr Customer Experience specialist is responsible for commercial and operational activities as part of the Order-To-Cash (OtC) process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.
**Key responsibilities**
+ Pre-Order Entry: Gather and provide timely customer information, maintain data, and handle special requests.
+ Order Entry: Efficiently process customer orders, resolve issues, and schedule as needed.
+ Backlog Management: Liaison between departments, facilitate issue resolution, and man...
The Sr Customer Experience specialist is responsible for commercial and operational activities as part of the Order-To-Cash (OtC) process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.
**Key responsibilities**
+ Pre-Order Entry: Gather and provide timely customer information, maintain data, and handle special requests.
+ Order Entry: Efficiently process customer orders, resolve issues, and schedule as needed.
+ Backlog Management: Liaison between departments, facilitate issue resolution, and man...
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