Sr Customer Service Executive (Logistics / 3PL)

Industry: Logistics

Conducive Working Environment

Location: West

Customer & Order Management

• Process customer orders accurately and on time.
• Handle customer enquiries, complaints, and service issues.
• Maintain good relationships with customers and attend regular customer calls/meetings.
• Ensure service levels (SLA/KPI) are met and reported.

Team & Daily Operations

• Guide and support Customer Service Assistants (CSAs).
• Provide on-the-job training and daily work guidance.
• Monitor daily service performance and address issues early.

Reporting & Documentation

• Prepare daily and monthly reports (e.g., customer KPIs, operational logs).
• Ensure correct logistics documentation (e.g., booking, Dangerous Goods, COO, LC).
• Submit reports and documents within agree...