Sr. Customer Service Representative

Description We are looking for a detail-oriented individual to support workers’ compensation claim management for a transport organization in Atlanta, Georgia. This Contract position focuses on reviewing, resolving, and documenting claims while ensuring compliance with Georgia workers’ compensation requirements. The ideal candidate will collaborate with employees, medical providers, supervisors, and legal partners to move claims forward efficiently and support timely return-to-work outcomes.

Responsibilities:
• Manage workers’ compensation cases from intake through resolution, applying Georgia regulations and established claim practices throughout the process.
• Examine claim details, incident information, and supporting documentation to determine appropriate next steps and claim direction.
• Produce clear written summaries, recommendations, and status updates that capture findings and support informed decision-making.
• Coordinate with injured employees, leaders, ...