Sr. Customer Service Representative (Hopkins Fulfillment Services) - #Staff

We are seeking a **_Sr. Customer Service Representative (CSR)_** who will serve as a frontline representative for Hopkins Fulfillment Services (HFS) of the Johns Hopkins University Press. This position provides essential customer support services to membership societies, libraries, distributed clients, retail stores, wholesalers, college presses, authors, and the general public. The role is interactive and operational, requiring excellent problem-solving skills, attention to detail, and the ability to manage a high volume of multichannel correspondence and order types. The CSR is also responsible for specialized reporting, order processing, and assisting in training new staff. This position reports to the Assistant Director - HFS.

The CSR will join a team of exceptional professionals committed to bringing the benefits of discovery to the world by providing global access, impact, and influence for the scholarship that we publish and distribute. This position will help to ens...