Opportunity Description
**Your role at Dynatrace**
As a Senior Customer Success Manager, you will be at the forefront of helping our customers achieve meaningful outcomes in their transformation journeys. This role is critical to driving adoption and usage, securing renewals, expanding customer relationships, and ensuring that our platform delivers value for diverse B2B personas, including software developers, IT operations, and business stakeholders.
Key Responsibilities:
1. Customer Engagement & Success Planning
2. Build and manage relationships with senior leaders and teams in diverse organizations, acting as their trusted advisor.
3. Develop tailored success plans that align Dynatrace capabilities with customer goals, focusing on driving innovation, optimizing costs, and mitigating risks.
4. Guide technical and business users, helping them unlock the full potential of Dynatrace’s advanced observability and automation platform.
5. Collaboration Across Teams & Partners...
As a Senior Customer Success Manager, you will be at the forefront of helping our customers achieve meaningful outcomes in their transformation journeys. This role is critical to driving adoption and usage, securing renewals, expanding customer relationships, and ensuring that our platform delivers value for diverse B2B personas, including software developers, IT operations, and business stakeholders.
Key Responsibilities:
1. Customer Engagement & Success Planning
2. Build and manage relationships with senior leaders and teams in diverse organizations, acting as their trusted advisor.
3. Develop tailored success plans that align Dynatrace capabilities with customer goals, focusing on driving innovation, optimizing costs, and mitigating risks.
4. Guide technical and business users, helping them unlock the full potential of Dynatrace’s advanced observability and automation platform.
5. Collaboration Across Teams & Partners...
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