Sr Customer Success Manager

We are currently seeking an exceptional Customer Success Manager in APCJ to join our dynamic Velocity Team. This role is pivotal in driving scalable customer adoption and success for deployable SW, F5 Distributed Cloud solutions, and increasing NGINX support. The ideal candidate will possess technical acumen, a customer-centric mindset, and excellent communication skills. What you will do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 stakeholder teams to ensure adoption and a successful renewal.
Increase renewal rates and reduce churn.
Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
Drive new business growth through greater advocacy and reference-ability.
Promote and educate customers on the resources and wider customer communities available to the customer. These are...