Sr/ Customer Support Associate (Appointment & Contact Centre)

Working in TTSH's Appointment and Contact Centre, you will be required to: Responsibilities Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS) Coordinate medical appointments across various specialties and clinics Process referrals from primary care physicians and external specialists Send appointment reminders and follow-up communications Maintain accurate patient records in the hospital appointment system Document all patient interactions in the CRM system Provide clear guidance on appointment preparation and clinic locations Support patients with special requirements or urgent medical needs
Requirements Possess a Professional Certificate/NITEC/Higher NITEC or Diploma Strong communication skills with a patient-focused mindset Attention to detail and ability to maintain accurate records Capability to handle multiple tasks in a fast-paced environment Professional and empathetic approach to patient concerns Basic computer literacy Team p...