Sr. Director, Head – Client & Agent Experience

What We'll Bring:

Role Overview

TransUnion is seeking a Head of Client & Agent Experience to build and scale an elite, technology‑ and data‑enabled programs organization that delivers world‑class, end‑to‑end experiences for both B2B customers and B2C consumers (together referred to as ‘Client’), as well as the agents who serve them.

This leader will set the vision and drive execution for critical elements of TransUnion’s Client Service strategy, including defect elimination across the client journey, AI‑led self‑service and automation, agent‑facing tooling, and CS organization‑wide continuous improvement. As the business owner for the Voice of the Client (VOC) program, the role converts client signals into prioritized action—raising the bar on experience, satisfaction, and loyalty at scale.

Operating as a strategic partner to senior leaders across TransUnion, this role shapes how we deliver world‑class service today and in the future by unitin...