Sr Ifm Manager (Integrated Facility Management) (Monterrey)

Job DescriptionDo you want to become a member of a diverse team and handle our Partners for Integrated Facility Management?
If you have strong experience in running major service contracts and you stand out as a great communicator with partners, then this might be a great opportunity for you!
ResponsibilitiesMain contact person to our external IFM partner, take full accountability for high performance of service delivery as catering, cleaning, landscaping, pest control, reception/helpdesk, mail room and waste handling.Conduct performance assessment of external IFM partner under integral contract framework, KPI scoring, monthly audits.Collect feedback from end-users, main partners, and secure high performance.Understand encouraged services level Vs. actual deliveries.Address services provider for corrections and improvement.Cooperate with IFM partner to develop SOPs to deliver the service with consistency of performance and quality.Secure high end-user happiness through surve...