Sr Lead - International Transmission, Voice n Mobile

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• This role is responsible for managing and resolving advanced customer queries and technical issues across IP 6453 network and Mobility domains. The role ensures high operational efficiency and effective resolution of issues, acting as a bridge between customers and internal technical teams. The role incorporates the use of AI tools and data analytics in a supportive capacity, focusing on enhancing productivity and accuracy in troubleshooting and reporting, while maintaining core business operations and customer satisfaction.
• Track and monitor IP 6453 network traffic and performance to ensure minimal inte...